8 - 9 am

Breakfast and networking

9 - 9:15 am

Welcome and opening remarks
Coko Galore - Host

9:15 - 9:30 am

Igniting meaningful customer connections
Anjali Kapal, VP Product Management & Customer Experience, Canada Post

9:30 - 10:25 am

Morning Keynote
Shawn Kanungo | Innovation Strategist | Author | Speaker
The bold ones: Why the future is human

10:25 - 10:45 am

Networking Break

10:45 am - 12 pm

INCITER Talks Sessions
My-Linh Diep, Continuum Health
Thomas Ferland-Dionne, Boite Pac
Diana Lucaci, True Impant 

12 - 12:30 pm

INCITER Talks Panel discussion: Creating meaningful customer connections
Moderator, Stephen Brown, FUSE Create

12:30 - 1:30 pm

Lunch

1:30 - 2:15 pm

Breakout sessions

Roger Kamena, Adviso - Sky Room
Can marketing personalization survive in a privacy-centric and cookieless world?

Vito De Filippis, Environics Analytics
From bricks to clicks - and back again: Measuring the new consumer landscape

Sonya Bacon, Archipel
Brands and values: The new business drivers 

2:15 - 3:30 pm

Afternoon Keynote

Riaz Meghji | Human Connections Expert | Author | Speaker
Every conversation counts: Strengthening the customer experience through meaningful human connection