October 21 | 1:00 pm - 3:00 pm 

All times listed in Eastern Time.

Sessions will be held simultaneously in French.

Every small business goes through peaks and valleys during the journey of their development. Over the past few months, as every small business has faced unique experiences, they have learned valuable lessons that helped them move forward. There is no better way to learn than from one another.


In this customer-focused event, you will hear from your peers; other small businesses from across Canada, who will share their experiences on how they have adapted their business, elevated their brand, and overcome challenges. These businesses are some of our Small Business Tales of Triumph contest finalists, who like you, are working tirelessly to build and grow their small businesses. The panel discussions will enable you to hear their story, ask questions, and gain first-hand knowledge from those who have experienced it.  


Whether your business is brick & mortar or digitally rooted, you are part of people’s day-to-day lives. We want you to walk away feeling enlightened, supported, and part of a rich community of Canadian small businesses.

October 21, 2020



Speaker (s)

1:00 pm - 1:05 pm


Welcome and Session Overview

Canada Post

Mamta Dogra
Senior Manager, Small Business Marketing, Canada Post

1:05 pm - 1:15 pm

Opening remarks

Danielle Doiron
General Manager, Marketing at Canada Post

1:15 pm - 1:45 pm


Making the Move from Offline to Online


Panelists will discuss their experiences of how they adapted their business, transformed their operations, and transitioned into a digital environment. They will talk about their focus on further developing and sustaining the changes they have implemented.

Darryl Julott
Managing Lead at Digital Main Street


Finalists from our Tales of Triumph contest

1:45 pm - 2:15 pm



Doing Good is Good for Business


Panelists will share how “doing good” has always been part of their value proposition and how incorporating these values has elevated their brand. They will discuss how “good” can be a distinguishing characteristic to identify your business in-market.

Mike Morrison

Owner & President, Bloggity Inc and Founder of SocialWest, SocialEast, and SocialCentral


Finalists from our Tales of Triumph contest

2:15 pm - 2:45 pm


Having Weathered the Storm


Panelists will talk about the challenges they have overcome as it relates to their business, employees, and customers. They will dive into how they have kept their business operational, and how they are stabilizing in the current state, while planning for the future.

Corinne Pohlmann
Senior Vice President of National Affairs at CFIB


Finalists from our Tales of Triumph contest

2:45 pm - 2:55 pm


Bringing it All Together: Key Takeaways

Canada Post


We will provide you with an overview of key insights and resources you can leverage as you and your business continue to adapt, transform, and grow.

Mamta Dogra
Senior Manager, Small Business Marketing, Canada Post

2:55 pm - 3:00 pm


Closing Remarks

Canada Post

Mamta Dogra
Senior Manager, Small Business Marketing, Canada Post